Hi. I'm hoping someone can help me with my daughter's SIM. It's not worked, since I switched her contract to you. Her data is fine but she can only make emergency calls. Is there another step I haven't performed yet? Has the SIM not been fully activated? I did sent the PAC code while placing my order, so she could keep her number.
I can't find anything useful in the Community Forums and I've found references to Live Chat on the website, but no actual Live Chat button to click on, to start such a chat. Pretty frustrating to be honest. She has this issue everywhere, no matter where we go, so it's not a signal issue and she's had it in both phones we tried the SIM in, so it's not a phone issue.
She moved to ID Mobile over 2 months ago and it’s never worked. I’m only reaching out now as I keep looking for a phone number or live chat to use to no avail. So am trying this now. Fingers crossed. :)
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