Got my new phone and SIM, want new number asked my old provider for STAC which I got, filled in the form but keep getting an error saying something isnt right but I've triple checked everything and it should be ok?? Not sure how to resolve so I can actually use my data/phone without WiFi?
Best answer by andewhite
View original
+9
Make you’re using your transaction number, which begins with a “4”, from your invoice.
Alternatively, submit your STAC from your My iD Account online or the iD app.
Good luck
+4
Hi
Have you managed to try the above from
You should find the transaction number beginning with a “4” in a welcome email from us.
Tom
This is the message I keep getting
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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