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lost phone how do I unblock it

  • 15 August 2022
  • 7 replies
  • 942 views
Joe McCabe
Rank

I Lost my phone yesterday so reported it but I've found it and need to unblock it. How do I do thus

 

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Best answer by andewhite 15 August 2022, 11:36

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Joe McCabe, the fastest way to get iD to unblock your iD account is use the online chat service at https://idmobile.co.uk/live-chat.

The ID customer service staff work until 8pm on weekdays.

If you can’t use online chat, just send a private request to iD Mobile’s social media team using facebook (using Messenger) or Twitter (by Direct Message) - they should also be able to assist.

Jade Poynton
Rank

I have lost my phone an need help to see about getting my sim an another phone 

andewhite
Rank
Userlevel 8
Badge +9

I have lost my phone an need help to see about getting my sim an another phone 

Okay @Jade Poynton, quickest way to get assistance with a replacement SIM is use online chat service at https://idmobile.co.uk/live-chat.

The ID customer service staff work until 8pm on weekdays.

If you can’t use online chat, just send a private request to iD Mobile’s social media team using facebook (using Messenger) or Twitter (by Direct Message) - they’ll also be able to assist.

Good luck!

Mohammed
Rank
Userlevel 7
Badge +10

I have lost my phone an need help to see about getting my sim an another phone 

Hey @Jade Poynton,

Sorry to hear you have lost your phone.

You should be able to report this as lost/stolen via the iD app/account or even via our automated phone line.

You’ll need to get in touch thought to get a replacement SIM.

If you haven’t already sorted this, let us know here and we can PM you to get a replacement SIM sent out via here.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jade Poynton
Rank

I still haven’t sorted it some one said they had sent one out but still not had it 

Nikhil P
Rank
Userlevel 8
Badge +3

Hey @Jade Poynton, 

Sorry to hear you haven’t received your replacement SIM yet! 

@Mohammed / @Kash  - Could you please message @Jade Poynton organise another replacement SIM. 

Thanks,

Nikhil 

iD Community Manager
Mohammed
Rank
Userlevel 7
Badge +10

I still haven’t sorted it some one said they had sent one out but still not had it 

Hey @Jade Poynton

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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