Do you have a physical iD SIM card or an iD eSIM, @Ardit Pepa?
Yes and it’s on my old phone
Okay @Ardit Pepa, what exactly is in your old phone - an iD SIM or an iD eSIM?
Where is your EE SIM?
My ID sim it’s on my old phone but and it’s not activated yet
I need to activate my id sim and after to keep my old number which I have to pac code to do that
Can you call me and I’ll explain to you more easy if possible!?
Can you call me and I’ll explain to you more easy if possible!?
Okay @Ardit Pepa, I’m just a forum member like yourself.
Sounds like you’re a new iD Mobile customer, so iD will have sent you an active iD SIM card.
Your new iD SIM is ready to use, so if it’s in your old phone and doesn’t work, the iD SIM or the phone might be faulty.
But do you know how can i contact the ID costumer service because when I try to contact them it says I have to put my IDmobile phone number and it doesn’t work with that! Is there any other way to contact them if I’m calling them from a non id mobile number!?
But do you know how can i contact the ID customer service because when I try to contact them it says I have to put my ID mobile phone number and it doesn’t work with that! Is there any other way to contact them if I’m calling them from a non id mobile number!?
Unfortunately @Ardit Pepa, iD Mobile don’t have a telephone support helpline.
At iD Mobile, all customer help & support is online.
- Chat online with an iD adviser at https://idmobile.co.uk/live-chat.
- PM iD support on social media using Facebook Messenger or X (formerly Twitter).
- The customer advisers work until 8pm on weekdays.
Hey there @Ardit Pepa, welcome to Community!
Were you able to resolve your issue with us please?
Thanks,
Tyler