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new customer

  • 28 May 2024
  • 2 replies
  • 52 views

Due to switch to 3rd June, received eSIM QR code, should I be waiting until switch day to use it? Also, when trying to log in to app, it’s saying contact number isn’t recognised? 

You should be able to use the QR whenever you’re ready, @Lucy_g

If you use it before the switch takes place, your eSIM will get the number iD allocated for your new connection, to their network. 

Once your switch has completed, you’ll be using the number you wanted to keep with your eSIM.  


Hi @Lucy_g,

Welcome to the Community and Welcome onboard!

It looks like @andewhite has answered your query.

If you require further assistance we would be happy to answer any question via the Community.

 

Kash


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