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new phone for under 18 son

  • 1 December 2022
  • 4 replies
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L
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Userlevel 1

I have a contract with iD already. I bought another phone and SIM for my son from Carphone Warehouse. As he is under 18, I had to do it in my name with my email etc. I tried with live chat to activate his SIM and they transferred MY number to his new SIM so now MY SIM is deactivated!

I am now waiting for a new SIM. Reading on here, it has become clear that I cannot have two phones on one account so, how do I set up his own account when his phone is registered to me with my email address???? 

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Best answer by Tom 6 December 2022, 12:04

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4 replies

L
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Userlevel 1

I have also read here that an existing iD SIM phone number cannot be transferred to a new iD SIM so how can it have happened in the first place?

Tom
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Userlevel 7
Badge +4

Hi @Lizzie1978 

 

Have you purchased an upgrade or a new contract entirely?

 

Only one number can be tied to one SIM card at a time, if you are looking to have two mobile numbers you’ll need to set up two separate iD Mobile contracts/accounts. These accounts will not be tied together in any way.

 

I’m not quite sure what’s happened here so any further details so we can understand and explain further would be great.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

Thanks Tom , there was an error with the transfer process on the SIM. It was sorted out via Facebook by the iD technical team. Unfortunately this error wasn’t picked up during FOUR attempts on Live Chat to activate the SIM

Tom
Rank
Userlevel 7
Badge +4

Hi @Lizzie1978 

 

Awesome, glad to hear our Facebook team could help and get this sorted for you.

 

Let us know or the Facebook team know if you need any further assistance.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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