Phone number not yet verified

  • 15 November 2018
  • 3 replies

I recently bought a SIM Free Motorola Moto Z2 Play. I have now received an iD Mobile SIM, which I have installed in the phone. When I tried to discover my phone number, it said 'Phone number not yet verified'. What should I do?

3 replies

Userlevel 4
Badge +6
Hi Irene, this sounds like your new phone is not able to detect the phone number of the SIM. The easiest way for you to discover your number would be to text or call another mobile so your number shows up on that phone.
You may also be able to find the number in emails received from us or on the paperwork with your SIM.

If you need any more help, please let us know.

Userlevel 6
Badge +8

Hi @anjanarai,


What is the make and model of the phone? Have you tried removing the SIM card and giving it a wipe?



I recently got a new ID contract that came with a new sim, I inserted the sim into my new phone but it keeps appearing as “verifying”. I can’t receive a security code to help transfer my number as messages are not coming through.