Solved

sim not working

  • 29 January 2021
  • 3 replies
  • 70 views
P
Rank

Hi 

I just upgraded my contract and was told  a another sim card was going to be posted to me though I didn't need to replace the curent one.

Since  yesterday I have not been able to make calls or receive any. 

I've tried activating the new one but it keeps saying the number is the same.

Please this is urgent.  I need to make calls and expecting very important calls ASAP.

Thanks 

 

icon

Best answer by Michelle 2 February 2021, 14:49

View original
This topic has been closed for comments

3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Phylok,

We’re sorry to hear about this happening. We will send you a PM to check this out further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
P
Rank

Hi 

Thanks for getting back to me. 

It has been resolved .

Regards 

Phyllis 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Phylok 

 

We are pleased to hear this.

Thank you for the update.

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?