Sim not working after number transfer
A few hours after (still 3 April), I requested to move my old giffgaff number over.
My iD sim worked normally until sometime between 10:45am and 12noon on 4 April.
At this point the giffgaff sim disabled and the iD sim stopped working properly, and I received an error popup for iD Sim stating "sim 1 not provisioned".
To clarify what "not working properly"
1. Unable to dial any phone number - I get a message saying "the number you have called has not been recognised" (even for known active numbers that work on other phones)
2. With wifi ON, the notification bar displays "H" data signal
3. With wifi OFF, I have no data signal (the area on the notification bar where you would expect to see H, G, 3G or 4G, is blank)
4. I can recieve calls to my old number so I assume the number transfer has at least partially gone through and the iD sim is connected to the iD network.
What I have done so far to resolve this, with no success
- restart my phone repeatedly
- reseat the iD sim in slot 1
- remove the old giffgaff sin from slot 2
- disable slot 2
- reactivate slot 2 and move iD sim to slot 2
- manually check the Access Point Names information (all correct)
- force the phone to manually connect to iD network (although it was already automatically connecting to iD network)
My phone - Motorola one (dual sim)
Android 9
Can anyone suggest any other fixes or provide any help? I've been on hold it iD helpline for over an hour and gave up, and the live chat isn't working at the moment
This things happen when porting the number from one network to another, it usually takes 2-3 working days for everything to go back to normal. Since you requested your port on Wednesday you should have everything up and running again on Monday at the latest.
I have ported my number from Three to Giffgaff and then from Giffgaff to ID and each time I was offline for around 3 days.
Kind Regards
Thanks for your reply though
Chat tech support doesn't know anything but knows there's a problem with ported numbers. Seems Dragonaxe is more in the know than the 'support' team! They said it should be resolved in 24 hours, but that's the usual fob off from chat support.
Have you tried swapping the SIM's around in the slots in case it makes a difference?
Phil
One thing I did notice is that although I ported over a phone number to the iD SIM last Friday, the old number (i.e. the one that came with the SIM) still appears in the iD app. I wonder if that's a potential issue?
If the SIM works as expected when active for data then it's reasonable to think it's working fine so no changes there would help.
This is most likely to be a phone issue but it's odd that you wouldn't have it with a previous network SIM, it could be to do with the different bandwidths the networks run on which could mean the phone is unable to maintain both connections.
iD Mobile uses 800MHz and 1800MHz bands for 4G, as well as the 2100MHz band for 3G.
Phil
We're happy you've found answers at least for the problem that was nagging at you here though.
Hi all,
I am having similar problems.Â
I requested my number port late on Monday evening.
I recieved my text saying it had completed on Wednesday morning, but since then my phone has not been able to detect my sim.Â
I have checked the sim in other devices and it is doing the same. I have cleaned, reset, checked phone settings etc.
How long did it take for your devices to recognise the sim?Â
Did it require a new sim?Â
Thanks!
Hi
We’re sorry to hear about this issue! A number port should not cause the SIM card to stop working so it is a strange issue. We’d need to check if the SIM card still matches the one on your account. Please can you contact our Live Chat Team here?
If you need further support after trying them, please let us know.
Ryan
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