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STAC lost my transaction number?

  • 7 January 2021
  • 3 replies
  • 202 views
M
Rank

Can someone help me finding out my transaction number? I need to use my STAC code from Vodafone so they stop charging me, thanks!

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Best answer by Michelle 25 January 2021, 15:45

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @mystic,

The transaction number should be noted on the invoice that came with your order however not to worry, you can contact our Live Chat Team here for further help with submitting your STAC code.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

Hi, thanks for the reply. Unfortunately the live chat doesn’t work for me at all. 

Michelle
Rank
Userlevel 5
Badge +8

Hi @mystic 

 

Our Live Chat team are available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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