Question

Transferring old number to ID

  • 19 January 2021
  • 1 reply
  • 46 views
sophia13
Rank

I requested to transfer my old number from EE on Friday and was told this would be done on Monday. I received my text on Monday to say that the change had happened and on my app my old number is now listed but when I text/call people it still comes through as the new number I received with my ID mobile SIM card. I have switched my phone off and on again but no luck. Any advice?

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @sophia13,

I am sorry to hear about that issue! Your phone may have not automatically updated following on from the port. 

If you’re using an iPhone, please try the following settings:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

If you’re using an Android device, please head to the Settings of the phone and see if the “Reset” section allows you to reset the network settings.

Ryan

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