wnat a physical sim not an esim

Hi @Peterisking,

Welcome to the Community!

We can send out a replacement SIM in the post or you can collect one from your local Curry’s store.

Please let us know and we can help.

Kash

Hi I have ordered an E sim but it doesn’t work on my new phone could I order a SIM card 

Hey @Jamesjams, if you need a replacement SIM card, then you can collect one from any Currys store during opening hours, simply ask a member of staff for one, and once you have it, you can activate it below:

https://my.idmobile.co.uk/activate-sim-outside

Or, you can contact our live-chat to send a replacement SIM via post, and have them activate it for you once you get it:

https://www.idmobile.co.uk/live-chat

Kind regards,

Tyler

Thanks Tyler just picked one up from Curry’s