Question

Apn abroad

  • 16 August 2018
  • 33 replies
  • 2066 views
J
Rank
Userlevel 1
Hello I am abroad on I’d mobile on an iPhone 6. I cannot roam. I have configured phone and I’d account to allow roaming. I see forum suggests manually configuring apn settings but it appears I’d sim has removed ability to alter or wipe apn settings. Help!

33 replies

Rory
Rank
Userlevel 5
Badge +6

Hi @James Beech, please make sure Data Roaming is enabled in both your iD Mobile account, and in your handset’s settings.

 

Thank you,

Rory

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andewhite
Rank
Userlevel 8
Badge +9

Have you enabled roaming in your iD My Account online?

James Beech
Rank

I'm in Germany, can text and call on Google Pixel 4a (5G) but data is not accessible, I've tried turning roaming/phone/ data on and off many times, manually inputting the APN and resetting network system etc, you think of it and I've tried it - I'm desperate for solutions, I'm here for another 2 months in a country I don't know so well and if i have no mobile data i won't be able to look at maps/ trains etc because the wifi here is pretty awful in general

James Beech
Rank

I am currently in Germany, no mobile data but can use texts and calls on my Google Pixel 4a (5G) just have the 4G symbol next to the data bars with an exclamation mark in it, I've tried literally everything from resetting phone to resetting and manually typing APN to manually switching networks -all has led to nothing

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Freda Checks,

 

Do you have a non-iD SIM you could put in the phone?

If you’re able to do this and check if the APN settings show?

 

If so, do this and configure the correct APN settings and then swap back to your iD SIM. I’m hoping this allows you to set-up the APN’s correctly.

 

Mohammed

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G

I have had this issue every time I’ve been to Europe with my iD SIM in my iPhone 6. Pretty disappointing. Apple says that the network provider controls the APN visibility settings. iD says they can’t access them, which seems bizarre as iD must be pushing APN settings to the SIMs. Has anyone at iD continued to look into this as I’m going to Europe soon and would like to be able to use my phone then? Thanks.

Freda Checks
Rank
If I go to Settings - General, there is not a Profiles option listed😱
Phil
Rank
Userlevel 2
Badge +6
Hi Freda, did you look to see if you could find Profiles anywhere else on your phone, it should show even if nothing is in there.

Phil.
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Freda Checks
Rank
Hi Ryan

Already tried this a couple of times before at the request of Mohammed😱 All it did was to delete all of my saved passwords and not help with the APN issue!

Sadly not able to help you further as am back in the UK now.

However you should be aware that with my ID card in the phone both in France

the UK I am unable to view Mobile Data Network in Settings!

Ryan
Rank
Userlevel 6
Badge +10
Hi @Freda Checks,

This is definitely a strange issue as we do support data roaming within Europe. By switching SIM cards within the phone, this can cause one of them not to work as the internet settings will install automatically and has the potential to not change when the switch happens.

Please can you take the SIM card out of the phone, and with it out, please perform a reset of the network settings by going to Settings > General > Reset > Reset Network Settings. Once the phone restarts, stick the iD SIM card into the phone and then restart the phone. Once done, test the internet to see what happens.

Doing this will remove all saved Wi-Fi settings from the phone. I understand that you may have reset the settings already, but trying it in this way might help sort out this issue.

Ryan
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Freda Checks
Rank
Hi, just tried my ID card in my wife's iPhone 6s and unable to access Mobile Data Network to view any settings (Mobile Data Network option not showing).

So European roaming data not available on my SIM, so faulty SIM. Or European roaming not working on iPhone 6. Or, iD do not support European data roaming.

Over to you.
Freda Checks
Rank
With my iD card in I am not able to access the mobile data settings shown above (for giffgaff).

My ID card does not see/allow Mobile Data Network so am unable to change any settings. These settings are only seen when my GiffGaff card is in the phone!
Mohammed
Rank
Userlevel 7
Badge +10
Hello @Freda Checks,

Have you tried resetting the settings shown in the following screenshot?


Does this have any effect?

The issue described appears to be due to handset settings not being configured properly.

You've confirmed that the device does allow Roaming as GiffGaff works okay.
iD Roaming also works as you're connected when Roaming, but not able to use data.

Are you able to test the iD SIM in another handset?

Mohammed
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Freda Checks
Rank
When I replace the GiffGaff card with my ID card I see this and Network has been selected automatically BUT no Mobile Data Network showing after Network Selection.

Come on iD perhaps you should check your data contracts with other providers.

You are letting us European travellers down and somebody should come clean about this problem.

Freda Checks





Freda Checks
Rank
With my GiiffGaff card in I see this.. and am able to
select Mobile Data Network and see my GiffGaff APN settings as shown in message above.

Freda Checks
Rank
Hi Kevin

if you read my message above you will see that I have already tried using each of the French networks with iD. All have failed with my iD SIM
My GiffGaff SIM works perfectly.
With GiffGaff my Mobile Data Network settings are as follows:



I will now try to replace my GiffGaff SIM with my iD SIM and report back.

Regards

Freda Checks
1 Attachment
Kevin
Rank
Userlevel 4
Badge +10
Hi @Freda Checks

(I replied to a topic separately by @Brooks earlier but this may come in handy for you (Freda) and any others who come by this topic in future perhaps...)

Here are a couple of common things this could be

  • Try manually connecting to a different network than the one you're phone is connecting to automatically. Sometimes a phone can choose the wrong network for full roaming compatibility.
  • Be sure to check that roaming/ data roaming is turned on within your phone's settings.
  • Be sure to delete any profiles under your network settings that relate to any previous network provider (this can cause conflicts), if GiffGaff works on the phone, but not iD then it's possible some Giffgaff settings are lingering within that are potentially causing a conflict for the iD SIM.

If you have the option to enter APN settings in your phone, then ensure they're as follows:

Name: iD
APN: id
Username:
Password:

MMSC: http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy: mms.idmobile.co.uk
MMS APN Username:
MMS APN Password:
MMS Port: 8799

* anything with should be left blank
Freda Checks
Rank
My backup GiffGaff SIM is working perfectly here in France.
Perhaps need to rethink the continued use of iD!
Brooks
Rank
I’m in France too and can’t get my iD mobile sim to connect to internet, Partners EE chip is working fine. Been struggling to connect since Sunday and can’t seem to work out how you can contact anyone to fix this. Real problem for me as I’m here for 6 weeks with no internet.
Freda Checks
Rank
Hi Mohammed
Now in France and no data access!https://
Notification as before. Same with all four telephone networks (Orange, SFR, Free and Bouygues)

Have just tried with my GiffGaff SIM card and all is working perfectly.

So there is a problem with your system, not my phone!

Please sort this out!

Many thanks

Freda Checks
https://
Freda Checks
Rank
"Reading above I can see you advised that you've returned to the UK now.

There wouldn't be much we can do to test this unless you were still Roaming in France but will keep this logged here should there be others with the same issue."

Hi Mohammed
Off to France again next week and will try for data roaming again!

Will not be resetting Network Settings as that lost all my passwords last time and still did not solve the problem.

I will let you know the outcome but I think this is an iD issue rather than handset related!

Regards

Freda Checks
Ryan
Rank
Userlevel 6
Badge +10
Hi @Longtallamy,

Are your calls and texts working fine? Because if not, the data roaming feature might need to be activated on your iD account as well as it being enabled within your phone.

If it is just your data that is not working, we would advise deleting all APN settings within your phone and adding a new one using the below details:

Name iD
APN id
Username
Password
MMSC http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799
* anything with should be left empty

Once this has been done, save the APN and make sure its activated on the next page.

Ryan
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Longtallamy
Rank
Hi there,

I have read the above and have tried all of the tests and settings changes to the best of my knowledge, still can't get roaming data.

It would be great to actually be able to use the plans features, so any help is greatly appreciated.

I have an oppo rs plus and I am in main land Spain.
Thanks
Mohammed
Rank
Userlevel 7
Badge +10
Hi Mohammed

Turning on Roaming in the phone - done
Turning on Roaming in your iD account - done
Manually connecting to a network on your phone - done
Configuring the APN settings - unable to access APN settings

You may have to take this further as other users are obviously affected.

Regards

Freda

Thanks for confirming this,

Reading above I can see you advised that you've returned to the UK now.

There wouldn't be much we can do to test this unless you were still Roaming in France but will keep this logged here should there be others with the same issue.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Freda Checks
Rank
Hi Mohammed

Turning on Roaming in the phone - done
Turning on Roaming in your iD account - done
Manually connecting to a network on your phone - done
Configuring the APN settings - unable to access APN settings

You may have to take this further as other users are obviously affected.

Regards

Freda

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