If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this:
• Log in to the app or My Account.

• Select ‘Services’.

• Toggle ‘Roaming’ on.

Data Roaming would also need to be turned on in the handset.
The steps for this can vary for each handset but this is generally found in the Settings under Mobile Network.

If you're unsure, you can use our Get your settings tool which will guide you through this.
Just head to: https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool

Then enter your handset make and model.

Click the Configure your phone manually tab and then Connectivity Settings.

Select How to enable Data Roaming from the list of results and follow the steps.

Highlighting each step will show a picture guide.

You'll also need to ensure you're using the correct APN settings.

In most modern smartphones, when you first insert a SIM into the handset, settings are retrieved automatically from the network.

Since iD Mobile use Three UK masts, this can sometimes lead to the Three UK APN settings being retrieved.
They will work fine when in the UK, but when abroad, you may have issues roaming.

To fix this, just add a new APN with the correct settings as follows:

Name: iD
APN: id
Username:
Password:

MMSC: http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy: mms.idmobile.co.uk
MMS APN Username:
MMS APN Password:
MMS Port: 8799

* anything with should be left blank

If you're unsure how to do this, you can use the Get your settings tool from the link above and follow the steps found under Configuration Settings and then choose ID Internet Settings from the list.

Please note, not all handsets have the ability to configure APN settings.