Question

I am not recieving text messages from abroad since i joined iD, please help.

I
Rank
Userlevel 1
I am not receiving text messages from abroad since I joined iD couple of weeks ago, but the person is receiving my texts.

59 replies

Mohammed
Rank
Userlevel 7
Badge +10

@harryf,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Hi good morning I have the same problem. I can’t receive messages from Portugal. My family and friends from Portugal text me and I’m not receiving their texts, but when they text my wife and son they receive their messages. Something it’s wrong with my side. Can I get help please?

Hello @NunoP,

Where are you right now?

Are you in the UK or Portugal?

Can you use other services like data, make calls, send texts?

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rory
Rank
Userlevel 5
Badge +6

Hi @Gerryb, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

@SummerBear ,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

@Olivier C, are you sure all French companies are setup to send SMS verification messages to non-French mobile numbers?

 

Be reassured I’ve done lots of tests. I’m looking for some ID mobile tech support like other people have received in this thread.

I am not receiving text messages from abroad since I joined iD couple of weeks ago, but the person is receiving my texts.

 

Hi @Olivier C  and @Ingi77,

We’ll shortly send you both a Private Message to your Community accounts, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
Rank
Userlevel 1
Uk, but now it has been sorted. The problem is on other side. Thank you anyway.
M
Rank
Userlevel 1

My problem was sorted by ID tech dep. 

Check if its only one Slovenian network or more.

In my case was all Polish network so problem was on UK (I'd) side. 

P
Rank
Userlevel 1

I have a similar problem with Dutch numbers.

With Hungarian numbers I can receive and send. With Dutch numbers I can send but cannot receive their reply (although they confirm via my wife that they receive mine and they can txt other UK numbers).

When my wife is in Netherlands I can txt with her - presumably because she has a UK number.

The problem only exists since joining iD in 2022.

What is the solution?

Tim Pain
Rank

The text appears to have gone but is not received.  I have used this number regularly with other network providers without problems. 

G
Rank

I’m having the same problem after joining iD. I’m abe to receive sms from Israel to UK. But not from Ireland!! Outgoing messages work fine. But when I send to Ireland, I get an iD reply warning me about the cost of texting abroad. When I text Israel, I get no such warning from iD. I’ve also noticed that replies from Israel are often doubled up. Looking at the thread, there is clearly an ongoing problem with iD and receiving international SMS. A problem that catches users by surprise when they need it most. I’ve been with them for months before a crisis emerged with my own family and the network now turns out to be entirely inadequate. Very disappointed to see that this thread is two years old and clearly ongoing.

GerryB
LucaK
Rank

Hi @LucaK,

Are you able to check that your number is saved with the correct dialing code?

Do you have any issues receiving calls from your mother?

Please let us know and we can advise further.

Kash

Hi @Kash 

Thanks for your response.

The number is saved correctly. We’ve even tried her deleting me from her contacts and her specifically using the number that comes up when I contact her – which was with “+44” rather than “0044”.

We have tested this morning and she cannot call me either. She gets a voice telling her that the number doesn’t exist. I can call and text her fine. 

We’ve not tested her calling my partner, but as I said she can text them just fine.

H
Rank

Hello,

I have 2x ID mobile lines and both have the same problem still in March 2022.

Can we please get this service unblocked for both of my lines as soon as possible? Or I will have to switch mobile network promptly.

Btw: Both lines have “international“ and “roaming“ enabled!

Tom
Rank
Userlevel 7
Badge +4

Hi @NunoP 

 

I’d recommend suggesting to the people who can’t reach you to make sure that their settings on their end are all normal and working, if you’re able to receive messages from some but not all it’s likely that your roaming settings are working as normal.

 

Have you checked the iD Mobile app to make sure your settings definitely have roaming/international usage on?

 

If you’re still having issues I’d recommend contacting us via the Live Chat or if you’d prefer we can contact you via private messages here!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

@Tim Pain,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Hi yes I can make calls use data and send texts. I’m currently in Portugal but the problem was already the same when I was in England. Since I switched over to id mobile that the problem started. Now that I am in Portugal on holiday it still the same. So I can do everything normal I just don’t receive texts from international numbers. 

NunoP
Kash
Rank
Userlevel 7
Badge +7

@harryf,

Is your issue receiving texts from international numbers also?

If so are you able to receive international calls without any issues?

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

@harryf,

Is your issue receiving texts from international numbers also?

If so are you able to receive international calls without any issues?

Kash

 

Hi Kash,

It’s about receiving texts from international numbers, yes.

My 2 idmobiel lines do not receive texts from non-UK numbers apparently.

I’ve not tested the issue with calls, I’m afraid.

Kash
Rank
Userlevel 7
Badge +7

@harryf,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tim Pain
Rank

Hi I can only try one Slovenian number and texts are not working.  Thanks

N
Rank

Hi Tom thanks for your message. Yes my settings are all ok. Checked and double checked. I strongly think this is a network issue. 

NunoP
Mohammed
Rank
Userlevel 7
Badge +10

Hello @NunoP

If I understand correctly, you receive texts from from other UK numbers and companies?

If so, the issue is either linked to a setting with your Messaging app such as iMessage or Android messages or linked to the numbers of the networks who are texting you.

Those users will need to raise the issue with their network, since you have no issues with your own Roaming.

Make sure they have the +44 for your number as this can be a possible reason why it’s failing also.

 

Mohammed

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
N
Rank

Hi definitely not a problem with the settings or the phone. I’ve tried different phones and even resetting my one and the problem still the same. And all  the people I don’t received the texts from, they texting other members of my family even some on Id mobile without problems. Plus this problem of me not receiving messages from my friends and family from Portugal only started since the switch to Id mobile from previous network. Before when on the previous network I was receiving their texts fine. 

NunoP
N
Rank

I actually raised the issue with Id mobile before coming to Portugal on holiday and they passed it to the technical department, but I haven’t since heard anything else from them. I was even given a reference number for the referral. 

NunoP
Kash
Rank
Userlevel 7
Badge +7

@SummerBear,

Have you tried your SIM in another handset to see if that makes a difference?

Can you please check your settings under ‘Messages’ and check that the correct number is selected under send and receive from.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

@Tim Pain,

What happens when you try and text the number?

Have you saved the number with the correct country code?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

@SummerBear,

Have you tried your SIM in another handset to see if that makes a difference?

Can you please check your settings under ‘Messages’ and check that the correct number is selected under send and receive from.

 

Kash

Hi, I don’t have another device to test with unfortunately. Also the issue started a few months after I got this current phone so isn’t obviously linked to changing device. I checked my settings and my number is there correctly in international format. I also have send as SMS selected, for when iMessage isn’t available. I received another text from my dad last week, that shows the sender as yet another unknown UK mobile number instead of his mobile number. It’s all very odd but to me sounds like an operator/network issue this end, rather than anything with my or their set up. Any ideas…?

Many thanks 

Reply


Terms & Conditions
Why iD Mobile?