Internet connection spain
Userlevel 1
I cannot connect to the internet while in Spain I have turn both roaming on on device and I'd mobile app
No problem @vtolentino ,
We hope that the last message should fix the issue, we'll only know when you've been abroad to test so we'll leave the topic unanswered for now!
Keep us updated.
Mohammed
We hope that the last message should fix the issue, we'll only know when you've been abroad to test so we'll leave the topic unanswered for now!
Keep us updated.
Mohammed
Userlevel 1
Thanks to all, back here now in UK but will be back in Spain in August so can only test by then.
Userlevel 1
Hi @vtolentino
Please could you delete any profiles that are already saved there for APN settings and head to our website HERE.
There you'll find the correct APN settings which should ensure things work whilst you're out there.
It would normally be the Yoigo network you'd want to be connected to in Spain.
Please could you delete any profiles that are already saved there for APN settings and head to our website HERE.
There you'll find the correct APN settings which should ensure things work whilst you're out there.
It would normally be the Yoigo network you'd want to be connected to in Spain.
Userlevel 1
Hello @vtolentino ,
Can you send us a screenshot of the APN settings that are shown on your device?
These would need to be configured to allow you to access the data connection.
Are you currently connected to a network?
Do calls & texts work fine?
Mohammed
Can you send us a screenshot of the APN settings that are shown on your device?
These would need to be configured to allow you to access the data connection.
Are you currently connected to a network?
Do calls & texts work fine?
Mohammed
Userlevel 1
Hi Ryan,
Its Xiaomi redmi 5 plus
My hotel here is charging wifi so pls help I tried Hikaris advice but didn't work
Kind rgds,
Virginia
Its Xiaomi redmi 5 plus
My hotel here is charging wifi so pls help I tried Hikaris advice but didn't work
Kind rgds,
Virginia
Hi @vtolentino ,
In addition to Hikari's advice, please let us know your mobile phone make and model as the internet settings (APN) may need to be adjusted.
Ryan
In addition to Hikari's advice, please let us know your mobile phone make and model as the internet settings (APN) may need to be adjusted.
Ryan
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more