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No 3G inSpain Lanzarote

  • 22 April 2018
  • 6 replies
  • 788 views

Daughter in Lanzarote via Movistar. Calls and texts but no 3g
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Best answer by Mohammed 1 May 2018, 15:49

Hi Julian,
If there is no data service, your daughter will need to check the data roaming setting is activated on her phone and that she also has the correct APN settings.

Name iD
APN id
Username
Password
MMSC http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799

Let us know if she still has problems and what phone she is using. If it's an iPhone, resetting the network settings may be required.


Hi @Julian Scott,

Can you confirm if you're using the above APN settings provided by Phil?

Is roaming enabled from your iD account and on your phone's settings?

From your account:



• Log in to the app or My Account.

• Select ‘Services’.

• Toggle ‘Roaming’ on.
And on your iPhone,



Tap Cellular, or Cellular Data, or Mobile Data. Then tap Cellular Data Options and turn on Data Roaming
https://community.idmobile.co.uk/coverage-international-roaming-24/how-to-prepare-your-phone-for-a-trip-abroad-182


Is Data Roaming turned on on the phone as well as the iD app as confirmed above?

Mohammed


EDIT: Marking as resolved due to no contact for sometime.
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6 replies

Userlevel 4
Badge +6
Hi Julian,
If there is no data service, your daughter will need to check the data roaming setting is activated on her phone and that she also has the correct APN settings.

Name iD
APN id
Username
Password
MMSC http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799

Let us know if she still has problems and what phone she is using. If it's an iPhone, resetting the network settings may be required.
Hi Phil,
thank you for help. She has tried quite a lot of things as suggested by IF but this may be what she needs to do We really miss face timing her when she is away so fingers crossed Yes it is an iPhone 6 Her friends with other UK networks are fine. We have all
Our family with id and they have been great except for this. One of the things suggested was to turn off the automatic search for provider and choose IF but it did not come up as an option . Thanks for your help . Can you let me know how to reset the network settings just in case. Really appreciate your support .
Julian
Userlevel 4
Badge +6
Hi Julian. Once she is registered to a network, there should be no need to manually search for a network, Movistar is a roaming partner so should work well.

In Settings> Reset> Reset network settings.
This will clear out any stored WiFi networks but should also reset the APN settings correctly.

-Phil
Hi Phil
No luck with the reset. Still no 3G but phone and text fine. She has tried most things. Could it be a sim problem? All getting a bit desperate.
Thanks for your help.
Julian
Userlevel 4
Is roaming enabled from your iD account and on your phone's settings?

From your account:

• Log in to the app or My Account.

• Select ‘Services’.

• Toggle ‘Roaming’ on.


And on your iPhone,

Tap Cellular, or Cellular Data, or Mobile Data. Then tap Cellular Data Options and turn on Data Roaming


https://community.idmobile.co.uk/coverage-international-roaming-24/how-to-prepare-your-phone-for-a-trip-abroad-182
Userlevel 6
Badge +6
Hi Julian,
If there is no data service, your daughter will need to check the data roaming setting is activated on her phone and that she also has the correct APN settings.

Name iD
APN id
Username
Password
MMSC http://mms.um.idmobile.co.uk:10021/mmsc
MMS Proxy mms.idmobile.co.uk
MMS APN Username
MMS APN Password
MMS Port 8799

Let us know if she still has problems and what phone she is using. If it's an iPhone, resetting the network settings may be required.


Hi @Julian Scott,

Can you confirm if you're using the above APN settings provided by Phil?

Is roaming enabled from your iD account and on your phone's settings?

From your account:



• Log in to the app or My Account.

• Select ‘Services’.

• Toggle ‘Roaming’ on.
And on your iPhone,



Tap Cellular, or Cellular Data, or Mobile Data. Then tap Cellular Data Options and turn on Data Roaming
https://community.idmobile.co.uk/coverage-international-roaming-24/how-to-prepare-your-phone-for-a-trip-abroad-182


Is Data Roaming turned on on the phone as well as the iD app as confirmed above?

Mohammed


EDIT: Marking as resolved due to no contact for sometime.

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