Question

Bill Charged Twice and Still Outstanding onnthe App

  • 31 March 2021
  • 3 replies
  • 9 views
C
Rank

I paid my outstanding bill and it came up saying error this could not be processed so i did it again and had the same result. I then checked my bank and £64.29 has been taken out twice but on the ID mobile app it is still saying i havnt paid? There is no one to contact about this it’s ridiculous i’ve tried the online chat and nothing works.

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @chloegoodwin70 

The iD app should be updated as soon as the payment has been made. Did you try logging out of the iD app and logging back in to check if the outstanding balance has been updated?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I have tried this with no result. The payment has also been taken twice?? it doesnt make any sense.

Mohsin
Rank
Userlevel 6
Badge +4

Hi @chloegoodwin70 

We are sorry to hear this, we will send you a Private message now so we can look into this further. To view the message sent, simply click on your profile icon on the top right and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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