Question

Frustrated and annoyed! - invalid pac code

  • 4 March 2021
  • 3 replies
  • 36 views
T

If it is the law to give a customer the PAC code as soon as possible to a customer when they request it, why are a lot of people complaining about it? ID have sent me an invalid PAC code, that even says it expired on the 18th of Feb 2021! Is it the old one?
I’ve only had a sim card for 7 weeks(?) and I’m that impressed that I want to leave, thank god it wasn’t a phone contract! 
PLEASE SEND ME A VALID PAC CODE!  I don’t want to pay for 2 contracts! Perhaps Trading Standards need to be involved?
HELP ME, PLEASE!

 

 

 

 

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @TreesG 

We are sorry to hear this. We will send you a Private Message to help get you another PAC code. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T

Cheers Mohsin, 

All sorted now, but I think ID need to sort out the PAC code problem and/or have a customer service department, at least proper “live chat” (I’m convinced it was disabled). Then you wouldn’t have myself and others on here, whining and your working life would be much happier.

Hope you have a nice day!

Treesg

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @TreesG,

thanks for your feedback, it’s something we’ll take on board.

 

Have a great weekend!

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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