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messages are sending but saying undelivered and sending multiple times

  • 22 January 2021
  • 2 replies
  • 47 views

Userlevel 1

My messages are coming up as not sent but they are doing and the recipient is receiving them ¾ times

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Best answer by Mohammed 25 January 2021, 16:44

Hey @Sarahmoon,

Try this:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

It should fix the issue :)

It’s caused by iOS not detecting your new number change following a port.

 

Mohammed

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2 replies

Userlevel 7
Badge +9

Hey @Sarahmoon,

Try this:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

It should fix the issue :)

It’s caused by iOS not detecting your new number change following a port.

 

Mohammed

Userlevel 1

Hey @Sarahmoon,

Try this:

 

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

It should fix the issue :)

It’s caused by iOS not detecting your new number change following a port.

 

Mohammed

Thank you so much this resolved my issue!

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