I ordered a Sim Only card a week ago but still haven’t received my order. I have been receiving emails and letters explaining that my direct debit will be starting soon. Please would you be able to check the status of my order or resend a SIM card out? Thanks, Sophie
Best answer by Kevin
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+10
We’re very sorry to hear you’ve not received that
Still, we’ll ensure we get another one out to you and credit your account for the time you’ve been charged without the ability to access the service.
In order to do this though we’ll need to send you a private message to take further details.
Simply click on your profile icon in the top right, then go to your private messages.
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