Question

nee contract old no messagws fail

  • 17 March 2021
  • 1 reply
  • 27 views

Transferred old number over from EE iPhone 11 messages are failing to semd


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1 reply

Userlevel 5
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Hi @Julief1 

 

The issue normally relates to mostly iMessage and not having the correct number in place.

Please try the following:

 

1)    Try turning off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

 

Thanks

 

Michelle 

iD Mobile 

Why iD Mobile?