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Number has been ported but can't iMessage

  • 13 February 2019
  • 2 replies
  • 1444 views
Springtime
Rank
Userlevel 1
I’ve had confirmation that porting has been successful but when I call/text it’s showing as ID mobile number and not being recognised as an iPhone by anyone so I can’t imessage iPhone to iPhone?
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Best answer by Mohammed 14 February 2019, 16:35

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2 replies

Mohammed
Rank
Userlevel 7
Badge +10
Hey @Springtime,

We're glad to hear you've ported your number.
There's an issue with iPhones where they don't update the number automatically in iMessage.
This is what causes the issues with sending the messages.

Can you try the following:
1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

This should resolve the issue you're facing.
I'll mark the post as resolved, however, if this doesn't feel free to let us know and we'll unmark this for you.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Springtime
Rank
Userlevel 1
Fantastic all sorted thanks for your support

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