Best answer by Ryan
View originalSim not supported
Userlevel 1
Trying to set up sim in iPhone and it's coming up with a message saying sim not supported and I should request it to be unlocked by the network provider can you help please
A
Hi @Rosie,
Have you previously used the iPhone with a different network SIM at all?
Which model of iPhone are you using?
Jade
Have you previously used the iPhone with a different network SIM at all?
Which model of iPhone are you using?
Jade
Userlevel 1
hi @Jade
thanks, yes I have and it’s iPhone 5s ,Rosie
thanks, yes I have and it’s iPhone 5s ,Rosie
Hi @Rosie ,
If the phone has been supplied by us and/or has become locked to our network, we can put in a request for this to be unlocked so that you can use the phone with a SIM card of your choice.
Please send a message to our Live Chat team here and they'll be ready to sort this out for you. :)
Ryan
If the phone has been supplied by us and/or has become locked to our network, we can put in a request for this to be unlocked so that you can use the phone with a SIM card of your choice.
Please send a message to our Live Chat team here and they'll be ready to sort this out for you. :)
Ryan
Userlevel 1
hi @Ryan thanks for the help will try that now, Rosie
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