Hi, please can someone at ID mobile assist me with unlocking an old phone I used to have with your network?
Best answer by Kevin
Generally speaking our Live Chat Team are the quickest means to get in touch to request things like that, though we can indeed help you ourselves here if needed.
So that we can take some further details and locate your old account, we’ve sent you a private message.
Simply click on your profile icon in the top right, then go to your private messages.