Solved

unlock phone

  • 21 November 2020
  • 3 replies
  • 65 views
A
Rank

Feeling quite frustrated.  Why is it impossible to talk to anyone other than a computer?

 

All I want to do is unlock my Sons old handset so I can i can put a PAYG sim in for my younger child.  I have just upgraded my sons phone but am seriously considering cancelling that and moving networks now.

 

I called customer services and couldn’t navigate round the menus as the call kept cutting out so I couldn’t hear the options.  Tried the chat function and could get past an automated response.

 

ID, this is very, very poor 

icon

Best answer by Ryan 26 November 2020, 17:43

Hi @AndyIDphone,

We are sorry to hear about the phone being locked. We will send you a PM now so that we can get this resolved.

@SamLCP,  we have now sent you a PM in regards to your own topic post.

Ryan

View original

3 replies

SamLCP
Rank

What type of lock is on it? Is it a forgotten PIN code, or is it IMEI barred?

(I don’t work for ID btw, I’m also frustrated that it’s impossible to get through to these guys)

A
Rank

Just want to put a PAYG sim from another company in

Ryan
Rank
Userlevel 7
Badge +9

Hi @AndyIDphone,

We are sorry to hear about the phone being locked. We will send you a PM now so that we can get this resolved.

@SamLCP,  we have now sent you a PM in regards to your own topic post.

Ryan

I hope I was able to help you with your question. If you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’.

Reply