Question

Upgrade and Stock Concerns

  • 25 December 2020
  • 3 replies
  • 34 views
LadyTibby
Rank

So I recently purchased an upgrade from my phone through the iD site however I’m not entirely sure if I was logged in when I bought it. Will it still be linked to my account?

Also, the phone I ordered (iPhone 12 128GB) said it was currently out of stock but I was wondering when it will be in stock again? It said some time in January when I first checked but when I looked again it said late February so in that case I’d have to re-think some things.

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @LadyTibby 

If you have purchased an upgrade deal then this will be linked automatically to your current account. You will see the changes once the handset has been despatched.

Please see below the expected stock dates for the iPhone 12 128 GB:

-iPhone 12 128 GB Black -  12/01/21

-iPhone 12 128 GB White - 12/01/21

-iPhone 12 128 GB Red - 26/01/21

-iPhone 12 128 GB Blue - 26/01/21

-iPhone 12 128 GB Green - 23/02/21

 

Hope this helps

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
LadyTibby
Rank

Hi @LadyTibby 

If you have purchased an upgrade deal then this will be linked automatically to your current account. You will see the changes once the handset has been despatched.

Please see below the expected stock dates for the iPhone 12 128 GB:

-iPhone 12 128 GB Black -  12/01/21

-iPhone 12 128 GB White - 12/01/21

-iPhone 12 128 GB Red - 26/01/21

-iPhone 12 128 GB Blue - 26/01/21

-iPhone 12 128 GB Green - 23/02/21

 

Hope this helps

-Mohsin

It’s really disheartening to see the delivery date at the end of February when it had promised mid-January when I had ordered it in December.

Is there a way I could somehow edit my order for a different coloured handset to get my phone sooner?

Mohsin
Rank
Userlevel 6
Badge +4

HI @LadyTibby 

We understand how frustrating this is, however, the expected delivery date is out of our control. If you are wanting another colour then you will need to cancel your current order and re-order. You can contact our Live Chat | iD Mobile Network team and they will be able to help with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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