Question

cancel contract but no access to phone or account

  • 29 December 2021
  • 4 replies
  • 143 views
Rachel Davies
Rank
Userlevel 1

Hi, I set up a SIM for my son over a year ago and now want to cancel but he will not give me access to his phone or account to do this. I ordered the SIM and I pay the monthly direct debit. Please advise on how I can cancel. Thank you 

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4 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Rachel Davies,

Just to confirm the SIM is in your name and you are the account holder?

 

Kash

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Rachel Davies
Rank
Userlevel 1

I ordered the SIM and pay the direct debit but my son may have set up the account in his name 

Mohammed
Rank
Userlevel 7
Badge +10

Hello Rachel, 

The Direct Debit won’t matter. The account holder is the person who made the purchase.

Can you clarify if you made the purchase in your name (and also the credit check)?

If so, we’ll be able to help sort this.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rachel Davies
Rank
Userlevel 1

Thank you. I managed to sort it using the live chat option earlier today 

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