I cancelled my monthly id contract and set up a new id sim only contract. It won’t allow me to use my pac code. I therefore want to cancel my new sim only contract. How do I do this?
I just bought a new sim but I am unable to transfer my old ID mobile number as it is Registered with a different account. Therefore, I am trying to return the sim I bought online for my new account as it is within the 14 day period, however, when I try to return, it just puts me through the automated live chat service where the bot is unable to process a return and will only cancel it, which I don’t want as I will have to pay for 2 months but I want to get a return and not pay this as it is still within the 14 day period.
what can I do to return it, rather than just straight cancel?
I have tried Live chat but all you get is the ID chatbot. When I ask to return my sim it goes to cancel the sim only, this isn’t what I want to do I want to return not cancel as it is still within the 14 day cooling off period. Live chat doesn’t allow you to do this.
Hi
Thank you,
Rory
When I tried to cancel it said I had to pay £7.36 rental. I shouldn’t have to pay anything as I am within the 14 day cooling off period
Hi
26.1 If you made your purchase on idmobile.co.uk or via the iD telephone sales team, you have 30 days to cancel this Agreement at no cost (other than for Charges incurred under clause 26.5)
26.5 You are liable to pay for any line rental, usage and additional purchases, such as add-ons, accrued up to the point of disconnection. Failure to do this may affect your credit score.
Thank you,
Rory
Hi
Thank you,
Rory
I have tried cancelling it as you have told me to do numerous times through the app but it won’t let me.
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