I brought the Google Pixel 6 Pro on launch day through Carphone Warehouse (big mistake) after a day of trying it out I decided it wasn't for me and tried to return it after almost a week of having to call back due to their systems being down I finally got it returned and eventually had my £50 deposit refunded and was assured that they would cancel my ID mobile account as well. I thought that was the end of that until this Monday when checking my credit file I find a charge from Carphone Warehouse for £9 and its showing as a missed payment WTH!! I emailed them and they basically told me not there problem and that I need to contact ID Mobile I had to put in the until then unused sim in to my phone to get the phone number to then sign up as its impossible to contact ID mobile without having an account I find an outstanding balance for £9,73!!! I am unable to find out what the charges are for as every time I click the link to see the charge the website logs me out and askes me to log in again I should not have to solve the da vinci code just to find out why I am being charged for a cancelled account can someone please respond to this and explain what the charge is for
Thanks