I bought a phone for my mum many years ago. To be honest she never really used it. She must have made about 3 calls in 3 years. She now has dementia, so I cancelled the direct debit, ID Mobile asked for money I contacted customer support cancelled the contract start of April. I thought everything was sorted. Now receive an email asking for more outstanding money. I just want to leave and be left alone. Like everybody else, I’ve got enough stuff happening at the moment, that I haven’t got time to deal with extra frustrations. Can’t speak to anyone, can only chat to a robot. Any ideas? Thanks.