My 91 year old mother no longer requires the use of a mobile telephone and I am struggling to find out where I can cancel the contract. When I dial the 0333 003 7777 number and enter the mobile number it says the number is not an ID mobile number!!!! Help!!!
This topic has been closed for comments
Hi
I am sorry to hear about this. You won’t be able to cancel the plan by calling that number, however if you can please assist your mother when using our Live Chat feature here, she’ll be able to cancel the plan with the team.
If your mother needs additional help, or if she is a vulnerable customer, she can obtain further help here: https://www.idmobile.co.uk/legal/accessibility
Ryan
Absolute waste of time! I only want to cancel a £5 a month SIM for my 91 year old mother and they want power of attorney letters, etc! Ludicrous!!!!
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more