Best answer by Mohammed
View originalPhone screen broken, no insurance. And no money to get a new handset
so I dropped by phone and it has completely broken, display has shattered and is completely black. I have no insurance and no money to get a new handset or get it repaired. I don't have a spare phone either to put a sim in. What do I do?
Hello @Verdantvortex ,
It's unfortunate to hear you are in this situation.
If you're on a SIM-only plan, you can look into processing a disconnection for this to avoid further bills until you're able to arrange for a new handset.
If the handset was on a contract with us, you can also contact us to discuss a termination. If you've got time left on this contract, you may be subject to a termination fee.
We do not send out replacement handsets and as there is no insurance on this for you to discuss a claim, your only options would be a repair or arranging for a replacement handset.
Apologies I was unable to provide a more favourable response.
Mohammed
It's unfortunate to hear you are in this situation.
If you're on a SIM-only plan, you can look into processing a disconnection for this to avoid further bills until you're able to arrange for a new handset.
If the handset was on a contract with us, you can also contact us to discuss a termination. If you've got time left on this contract, you may be subject to a termination fee.
We do not send out replacement handsets and as there is no insurance on this for you to discuss a claim, your only options would be a repair or arranging for a replacement handset.
Apologies I was unable to provide a more favourable response.
Mohammed
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more