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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

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glossy23Civilian

asked in Community Archive.

Need to call hospital

I need to make two urgent calls to a hospital. My phone contract is limitless calls and texts, but they have ‘capped’ my calls!! Please reply a.s.a.p.

UmmagummaCivilian

asked in Community Archive.

Samsung Galaxy S20FE

Hi I would like to take out a new contract with the above phone in blue, but all I’m seeing is out of stock.Can anyone tell me when it will be back in stock, I’ve already missed out on one good deal, the tariff has now increased, found that disappointing.

angus daveCivilian

asked in Community Archive.

contacts and old messages not porting over

none of my contact phone numbers or text messages have ported over to my new phone . I have upgraded from a galaxy a5 to a galaxy a51. Everything else has ported over. Can anyone help with this please?

asked in Community Archive.

Pixel 5 wont stay on 4G, sim in Samsung works fine.

Hi All, Help needed as this is driving me insane. Firstly, I am covered by 4G as we’ve got another mobile in the house on three and that’ solid on 4G and gets about 40Mbs. Just go the new Pixel 5, an my issue is it always connects with 3G iD as a network. I can manually go in and select the 4G version but it will always fall back to 3G or H when is shown in the top right hand corner. I’ve got all the updates, I’ve restated several times, I've tried auto vs manual network types. Airplane mode on/off and I’ve still only ever got it to be on 4G for a minute or two. I’ve also put the sim in my old phone and 4G is fine. Please help.

jessica_sg11Civilian

asked in Community Archive.

Upgrade delivery/confirmation

I ordered an early upgrade on 24/11 and had a confirmation email the day after saying it will be with me soon.it said available for order on 1/12, but it’s been 9 days now and not heard anything via email or the app, however my £99.99 upfront fee was taken straight away and a credit check was done (again, straight away) How can I get an update on estimated delivery date please?

Daz01964Civilian

asked in Community Archive.

Darren Batty

Hi I need to pay an old account that I cancelled about 2 months ago please help?

SusiCivilian

asked in Community Archive.

mobile app

I have been trying to register with the mobile app but an error message appears. I have double checked the details, they are correct.

VikkiwrightCivilian

asked in Community Archive.

new order

Hello, I ordered an iPhone XR a couple weeks ago. I received confirmation and payment has been taken but I don’t have the phone. Can you update me please

SmooshCivilian

asked in Community Archive.

How do upgrades work

My contract ends today and as I'd like to keep my phone I decided to get a sim only contract. I've been with ID for 2 years now and decided to stay with them for my new sim. I chose and purchased the deal I want last night. Does this mean I will receive a new sim? Why can't I just keep my current sim as it's all with ID? Also, what do I do in the next few days whilst I wait for the new sim to arrive, can I still use my phone with my old sim?

ronniewoodwardCivilian

asked in Community Archive.

Order Confirmation

I have placed an order and th e1p verification has been taken but no confirmation email has been sent (all inbox’s and spam checked).Has the order been placed?What steps should I take to rectify?

Dylan HancockCivilian

asked in Community Archive.

When will my order be delivered? Its currently out of stock/ok pre-order?

Hi there,I received an email saying that my order is out of stock but will be in stock soon. Does anyone know when exactly because i have to use my PAC number to cancel my old provider and continue with the same phone number but if the phones is ages away then I will be paying for two phones. Thanks, D.

DanielleyyyyCivilian

asked in Community Archive.

new cus

Hi, a few weeks ago I registered for a new pay monthly contract. It was for an IPhone 11. The contract was a pre-order contract. I haven’t received any emails which relate to the order, whatsoever. And no money has been taken from my account. I can’t get through to anyone over the phone and when I do the live chat it’s not to a real person. Basically I just want to find my order and cancel it. Danielle

afleminCivilian

asked in Community Archive.

MR FLEMING

I am currently working outside of the UK. I have a monthly subscription paid by DD. i wish to increase my data allowance, how do I do this?

CLJCivilian

asked in Community Archive.

Update Address

I needed to upgrade my phone, choose my phone placed order, then realised address was wrong, have changed address but the wrong address still keeps appearing on order, do not want the phone to go to the wrong address. Please help!

Cakemix1973Civilian

asked in Community Archive.

Replacement sim card.

I oredered a replacement sim card over 3 weeks ago and it still hasn’t arrived. Every option that you use when you phone them just directs you to use the live chat . The options they give you are trash , I eventually waited to chat with an advisor for about an 1hr 30 mins and still no engagement . I just want a sim card so that I can use the services I’m paying for. I can’t see any email address to contact them directly? Thr customer service is trash it should be called serve yourself service because I can’t get any help. To make matters worse the phone is actually my daughters who is now of age to pay her own bill. When she got the upgrade I asked if it would be aproblem to transfer the contract into her name and was told it wouldn’t be a problem. When I called for the repalcement sim the advisor told me that I could’ntand my daughter could build her credit history by buying a new sim deal. I’m now fed up as I only up0graded for her in September. Hey, make your services simple to use.

CazmcmCivilian

asked in Community Archive.

0800 numbers not ringing

Im currently using an Iphone 11 and when my Drs try to call me, it comes through as an 0800 number however these calls never ring or even show on my phone.The only notification I get is when I receive the notification of a voicemail (which recently was a week later!).Does anyone know why this is happening and how i can stop it happening going forward?We dont have a landline and cant always rely on using my husbands phone for these calls! Thank you in advance.

SimplielizCivilian

asked in Community Archive.

keeping a number

I have changed from 24 months contract to a 30 day sim not yet activated but has a different number will this still keep my old number as I hope

Mike1001Civilian

asked in Community Archive.

Sim card still not here

Hi there,I took out a sim only contract on Black Friday 27 November and my SIM card has still not arrived! Please can this be looked into urgently as I currently don’t have a working phone.Thanks,Mike

LISAB79Civilian

asked in Community Archive.

so frustrated!! how do you contact this company!?!

Does anyone have a contact email? No luck with the online chat and can NEVER get through on the phone?

Tylersphone10Civilian

asked in Community Archive.

Phone SIM tray broken when firsts opened

When i first opened the SIM tray on my new Samsung hte frame was bent and weak. as i fully pulled it out, it snapped. I’m within 30 days of purchase and just want to either exchange the phone or be sent a new SIM tray. any ideas as the live chat and phone number are useless

LSambrookCivilian

asked in Community Archive.

where is my order

Hi. I ordered the iPhone 12. Paid £100 upfront and no update to when it will be dispatched or delivered.

boweCivilian

asked in Community Archive.

I just ordered a sim and gave payment details, but you didnt ask me what type/ size of sim I need?!

Why have I not been asked what sim i want or told when payment will be taken? also why can’t I find an email to contact and chat is never open?! bit worried about this company now.

FloryNeaguCivilian

asked in Community Archive.

Two new SIMs

Hello, I have purchased two new sims from ID, one is a Pay as you Go and another one is a Sim only deal. The pay as you go will be used by my daughter but we have gotten them mixed up. The Sim only deal has to be used to port my existing number. I have accidentally logged a new Port my number request on the Pay as you Go number but I need it only on the Sim Only deal. Can somebody get in touch to make sure the correct number gets ported? Thank you

S4r4hCivilian

asked in Community Archive.

sim not working sporadically

Hi.My son has an iPhone 5s. Initially the id mobile sim worked just fine, however recently it has become sporadic, working occasionally but mainly saying'no sim card'. Any ideas how to fix this please?

GemSpurrCivilian

asked in Community Archive.

Order delayed - out of stock

I ordered 2 new contracts/phones 30/11/20. One was delivered the next day and now I'm being told the other won't be with me until 12th Jan.... they were both in stock when I ordered and are both christmas presents. So what happens now. If I go to order from carphone warehouse it says I can have the very same phone tomorrow

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