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My iD.

Everything you need to know about iD Mobile.

25956 Topics
M_Day96
Civilian
M_Day96Civilian
asked in Community Archive.
Cant process payment

I need someone to direct message me because I want to change plan but I can’t get past this 1p stage. I’ve tried about 8/9 times now! Heeeelp 

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
AskingforjohnCivilian
asked in Community Archive.
Second contract customer upgrade

Can I make the most of an upgrade but get a new contract instead, so I have two sims and two contracts?  I want to get an additional sim and the unlimited everything upgrade offer on my current sim is better than a new customer sim.Thanks

1
Ryan
iD Mobile Employee
3 years ago
beccaobrien2402
Newbie
beccaobrien2402Newbie
asked in Community Archive.
Fraud

Back in 2015 a phone contract was taken out in my husbands name! We have send sufficient evidence proving this does not belong to us. All this has been IGNORED! we have been in touch with the legal clerk Richard tan. Who advised us to go into store.  And have this account removed! But we were told they cannot help?  Please contant us urgently.

1
Ryan
iD Mobile Employee
3 years ago
ningwhitfield
Civilian
ningwhitfieldCivilian
asked in Community Archive.
No signal after upgrading

Upgraded but no signal at all

1
Ryan
iD Mobile Employee
3 years ago
Peter2020
Newbie
Peter2020Newbie
asked in Community Archive.
Carrying over my old number

Hii have recently used my pac number to carry over my old mobile number. I’d mobile said it had all been changed over however, when I text and FaceTime it’s my new number that is appearing. any help on how to sort this would be great! peter

1
Ryan
iD Mobile Employee
3 years ago
M
Newbie
Mad DeeNewbie
asked in Community Archive.
Cancelled Contract

I cancelled my iD mobile contract over a year ago. Then the last 3 months I started getting id Mobile monthly bills. I thought they were scam emails so I ignored them. Then I got a back statement and it seems id mobile reactivated the account and been charging me for it.

1
Ryan
iD Mobile Employee
3 years ago
M
Newbie
Mat CarleyNewbie
asked in Community Archive.
My order hasnt been processed and 24h has passed

I haven't had my order processed yet and 24hours has passed. I just want to know what is happening? And when do yo expect to deliver the phone?Thanks 

8
Ryan
iD Mobile Employee
3 years ago
T
Newbie
Teetee88Newbie
asked in Community Archive.
Proof of purchase required

I need to be sent proof of purchase but don't know how to request this. Thank you

1
Mohammed
iD Mobile Employee
3 years ago
A
Newbie
amy123Newbie
asked in Community Archive.
Unable to access live chat

Hello, I would like to unlock my phone, but I cannot find a way of contacting iD without calling. The live chat functionality has not been displaying for me. Can you please get in touch with me to advise on how I can do this? All the best,Amy

1
Mohammed
iD Mobile Employee
3 years ago
I
Civilian
IDontlikeIDCivilian
asked in Community Archive.
Cancel my account 12194475

Can you cancel my account, please. I have cancelled the DD and your live chat doesnt work nor do you have any phone number. Terrible.

1
Ryan
iD Mobile Employee
3 years ago
E
Newbie
escott111Newbie
asked in Community Archive.
Where is my order

Please can someone contact me regarding an order that has not arrived after one week. I’ve tried ringing but get referred to online and as I don’t have an id telephone number issued as yet I can’t seem to progress anywhere online. 

1
Ryan
iD Mobile Employee
3 years ago
1
Civilian
17deepCivilian
asked in Community Archive.
I cancelled my contract but it's still active

ive cancelled my account months ago, but im still receiving bills and now am getting demands from a creditlink account recovery solutions, which i paid, but have now gotten another bill. what is going on ? please help 

1
Mohammed
iD Mobile Employee
3 years ago
dc2020
Newbie
dc2020Newbie
asked in Community Archive.
How to change to Sim Only?

How do you change to a sim only deal once contract is expired? There’s no option in my account, no phone number to call and the live chat page is blank!  

1
Ryan
iD Mobile Employee
3 years ago
RaymondLyn01
Civilian
RaymondLyn01Civilian
asked in Community Archive.
My PAC code is not working

Hi, I am trying to transfer my number across from EE to ID. I follow the instructions on the app and it says the details are wrong, which they are not. Please can you advise how best to resolve this issue.  Thanks, Raymond Parry

1
Mohammed
iD Mobile Employee
3 years ago
Floiulvi
Civilian
FloiulviCivilian
asked in Community Archive.
My plan expired in august but still being charged

Hello my name is Victor Florea, my plan expired in August I spoke with someone from I'd that I don't want anymore to pay, and I want to cancel my plan and I receive every month mail to pay my contract, I'd ruin my credit score what I can do to stop payment and contract I don't want to use ur number.Thank you

1
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
jojojoCivilian
asked in Community Archive.
I want to unlock my old iPhone 7

I have recently upgraded my iphone 7 to an iPhone 11. Can you unlock the iPhone 7 please? Regards, Jo

1
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
Abf123Civilian
asked in Community Archive.
Number swap

I would like to swap my number with my daughter is this possible she is on ee we have have contracts and would like to keep then just need to exchange phone numbers 

1
Ryan
iD Mobile Employee
3 years ago
lpresta73
Newbie
lpresta73Newbie
asked in Community Archive.
I have paid my bill twice, how do I obtain a refund?

I have paid my bill twice, how do I obtain a refund?

1
Mohammed
iD Mobile Employee
3 years ago
alandmears
Civilian
alandmearsCivilian
asked in Community Archive.
How do you manage more than 1 phone number in the app

As a dad I have two children both on ID. How do i set both numbers up in the app?Is that possible, must be??Help

1
Ryan
iD Mobile Employee
3 years ago
V
Newbie
VictoriaVNewbie
asked in Community Archive.
i have no network coverage

I have no network.

3
Mohammed
iD Mobile Employee
3 years ago
V
Newbie
VikkiHNewbie
asked in Community Archive.
Trying to get a PAC number after a return

I have cancelled my iD contract within 14 days of joining due to non -existent signal thus meaning the phone was totally unusable. I have returned the phone and have now taken out a new contract. I need to keep my original number due to work. I have tried to request the PAC via the online account and the app but keep getting a message saying ops something’s gone wrong please log in and try again. I tried to live chat but it didnt seem to ever have anyone available. Please can someone help me get a PAC? I really need my old number back. Thank you

1
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
AndyP27Civilian
asked in Community Archive.
I can't get a 4G signal with Samsung A70 from ID mobile

SMS messages someone's take up to an hour to come through for at least a month now.I compared my wife's phone with an ID mobile sim and found her signal strength was much higher than mine.Putting this sim in another phone, the signal strength was high like the other sim in the same phone.I noticed it had a 4g signal but the other A70 only had a H+Putting the sim back in the A70, the highest option in settings on the A70 is LTE/3G/2G for 2 ID mobile SimsI've tried removing the Sim, turning off then on again etc.I tried the live chat but it keeps saying nobody is available. I tried to complain but nobody is available!I feel like cancelling the DD and switching to a network where you can actually contact a money of staff.  

2
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
mq90Civilian
asked in Community Archive.
Got an upgrade and a new sim?!

Hi all, Just got an upgrade a few days ago on the app, changing from a monthly rolling contract to a 12-month contract. My app quickly adjusted to show the extra data etc. so i thought that was that. But I got a new sim card in the post today? I was under the impression I could keep the existing sim as I’d done upgrades in the past too. Can anyone help? (Also, and that might have been causing the confusion - I actually asked for the upgrade twice as I thought the first payment hadn’t got through)

2
Mohammed
iD Mobile Employee
3 years ago
J
Newbie
johnmNewbie
asked in Community Archive.
Replacement SIM in different size

Hi,I want to give my partner my old phone to give her more memory capacity. She is with ID Mobile as well as me. Her current SIM card is too large and I need to organise a replacement in the nano SiM size. How do I do that? Please don’t point me to live chat as I get no blue button on the help page to go to Live Chat, so that isn’t an option. 

2
Mohammed
iD Mobile Employee
3 years ago
Lynnedouglas
Civilian
LynnedouglasCivilian
posted in Community Archive.
SIM card not working following SIM Swap

My SIM card is not working and they are saying that I’m getting a new one but I’ve never requested a new sim

2
Mohammed
iD Mobile Employee
3 years ago
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