I also don’t receive OTP’s from several companies since joining iDMobile - reset phone, removed SIM, checked bank has correct number.
The common denominator seems to be iDMobile
Please sort this
Best answer by Rory
View originalI also don’t receive OTP’s from several companies since joining iDMobile - reset phone, removed SIM, checked bank has correct number.
The common denominator seems to be iDMobile
Please sort this
Best answer by Rory
View originalHi
We’re sorry to hear about that! What bank is this from and do you know what number they use for the texts? We have seen a few OTP issues in the past on our Community so we may be able to find another post that relates to this issue.
Ryan
I do not receive ANY OTP’s since porting number to iD, eg banks, gov.uk, taxi firms, etc etc (All other functions work fine). Tried live chat but no help. What can be done, this seems a regular complaint now on this community. I am lost what to do other than move to another network. Any help appreciated.
Hi
What sort of troubleshooting did you go through with our Livechat Team?
Will
Hi
What sort of troubleshooting did you go through with our Livechat Team?
They did not suggest anything. However, I have followed all advice posted on the multiple OTP problem posts in this community (Checked phone number in settings, imessage on/off and settings checked, sim card removed, iPhone restarted multiple times etc etc).
Hello
I am also having the same problem and agree with
Please help as I need to make Bank transactions ASAP!
Hi
How long is it since you transferred your number across?
Hi
We are sorry to hear that you are also having issues here. As it has been a few days since posting your issue, has the issue become resolved following your number port?
Ryan
Haha I wish it had been resolved. The technical team have not been helpful as I have been waiting for a solution for over 4 days when I was told it would be 48hrs! I have now been asked to wait another 48hrs for the technical team to respond to my answers to the questions they asked. Not happy
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