Account mysteriously suspended. Now can't contact anyone. | Join the discussion, ask questions, share advice.

Account mysteriously suspended. Now can't contact anyone.

I’ve had my account mysteriously suspended, even though payment is via direct debit. The May payment simply wasn’t taken, and now my phone doesn’t work, and I can’t log into my account to contact anyone, as it seems my whole account has been suspended?

Anyone know who on earth I can contact for help?

I’m out of the country, looking after a very sick parent, and this is just one more stress that I don’t need.

The chatbot doesn’t want to know, and I can’t seem to get any contact with anyone.

Any ideas please?

2 replies

Userlevel 7
Badge +2

Type "speak to a person" while connected to the bot and you'll be connected to a live chat agent.

Userlevel 6
Badge +6

Hi @Fizzy bomb babe, just checking in to see if you managed to speak to the Live Chat team? 

If not, I’d recommend contacting the FacebookTwitter or Live Chat teams so they can take a look at your account.


Thank you,



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