Question

Bundle credit not appearing

  • 29 September 2021
  • 2 replies
  • 28 views
Natalia Kiero
Rank

Hello,

I have ordered a new pay as you go sim card with £15 top up. It has arrived and been activated but shows I have no top up? The money has left my bank so that is not the case.

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Natalia Kiero,

For a quick answer to your question, use the Live Chat option to speak to an iD agent.

The team are available to answer queries from 9am – 8pm Monday – Friday and 9am – 6pm Saturday, Sunday and bank holidays. 

Once connected , type “talk to a person” to get an agent - this avoids the annoying 24/7 chat-bot.

If you don’t mind waiting, someone from iD will respond in this forum in due course.

Ryan
Rank
Userlevel 6
Badge +10

Hi @Natalia Kiero,

I am sorry to hear that. Did you manage to obtain assistance using our Live Chat service as suggested by @andewhite?

Ryan

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