Question

bundle error

  • 20 December 2020
  • 1 reply
  • 18 views
C

I ran out of my bundle. I topped up this morning, it took my money but didn't give me anything. I bought a bundle not credit. I need to be able to use the phone. I missed a day's work because of this

1 reply

Kevin
Rank
Userlevel 6
Badge +9

Hi there @Ciorcotea 

Have you spoken to our Live Chat Team since posting here regarding this?  https://www.idmobile.co.uk/live-chat


If not, did the bundle eventually show that same day?  Or credit even?

Is it showing on your bank account that a payment for a top-up definitely went through? 

I hope I was able to help you with your question, if you found my answer helpful please hit the ‘Like’ button. If I was able to answer your question or resolve your issue, then please mark my answer as ‘Most Helpful’

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