Question

Cannot use bundle just purchased

  • 28 March 2023
  • 2 replies
  • 15 views
John Feil
Rank

I've purchased a bundle and it's showing on the app as unlimited calls, but I cannot make calls, message says I have reached my cap limit. What to do?

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Ask one of the iD Mobile live chat agents to take a look at your iD account @John Feil. 

The chat agents work until 8pm weekdays. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @John Feil,

Have you since resolved this or do you still need help?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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