Change to PAYG PAC request

  • 21 December 2023
  • 1 reply
  • 41 views
Chris Rimmer
Rank
Userlevel 1

I have just cancelled my iD Monthly Sim account and want to use my number with another provider. 

iD gave me this message in the process :-

The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network.

However I do not know how to add a payment to the sim which means I can no longer use my phone for outgoing texts to request a PAC. Also I can not access my account online to request the PAC that way.

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Chris Rimmer 

 

Have you been able to get in touch and request a PAC code separately?

 

If not, please let us know so we can get in touch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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