Hi,
I have contacted ID mobile to end my contract (pay monthly sim card) in January 2023. The advisor I spoke to confirmed that the plan was ended. However, I was billed £28 for March and April (£14 for each month) though I do not understand why. Was my contract not cancelled like the ID Mobile advisor confirmed ? Am I still being charged on a monthly basis for a service I ended months ago ?
Is there any way I could know for certain whether this monthly plan was cancelled ?
Full explanation:
I do not have an ID mobile account and, as I have not used this sim card in months, I no longer have access to my ID mobile phone number to create one. I therefore cannot see any bills nor whether this monthly plan is still active or not.
I paid for these charges (£28) to avoid having my credit score affected as claimed by ID Mobile, but still do not understand what these were for.
I spoke with ID mobile advisors who were unable to clarify the situation for me (unable to explain what the charged were for) and told me that I could not dispute the charges. The first one said that the contract had not been discontinued by the agent even though he had confirmed it, and suggested I dispute the claims with customer service. I was then disconnected from the online chat due to my internet connection. When I joined the chat again, a second advisor said that the contract was still active, but then also said that it had been disconnected. This person also first claimed that the payment was for a January bill. This person then claimed that it was actually a final charge dating from February after I showed a bank statement confirming that the January payment had gone through. When I asked why the amount is £28 instead of £14 for a final payment, the person changed their mind again and said that the charges were actually March and April monthly bills. Conclusion: I still don’t know whether ID Mobile ended the monthly plan as I asked and I still don’t know what I’m being charged for.
Thank you for any help you might be able to provide
