Hi,
My phone accidentally joined a non-eu network while i was close to the border and quickly reached my £25 credit limit (my own fault for not keeping tabs on it - i know).
I can’t now make any chargeable calls or SMS and I have 26 days left on this billing month. How do i increase my credit limit so I can make calls again?
Best answer by andewhite
View original
+9
I doubt you’ll be able to increase your credit limit
Apparently, iD Mobile’s maximum credit limit is £75.
In addition, you’d need to speak to an iD agent using the iD live chat service to make your request. The agents work until 8pm on weekdays.
Good luck
I doubt you’ll be able to increase your credit limit
Apparently, iD Mobile’s maximum credit limit is £75.
In addition, you’d need to speak to an iD agent using the iD live chat service to make your request. The agents work until 8pm on weekdays.
Good luck
Thank you, I contacted them via live chat and they increased my credit limit.
And if anyone is travelling in the North Sea I advise you disable roaming for your trip, as it’s £9.60 per MB on maritime rates so i reached £25 limit listening to one song on spotify when i thought i was on WiFi. 😮
+4
Hey
Glad to hear you could get the bill cap/credit limit raised
When roaming I’d always recommend manually connecting to a network instead of automatically selecting networks so that you don’t accidentally connect to a bordering country.
It’s also always worth checking the International Calling & Roaming Charges page on our website before a trip.
Tom
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