Hello, I'm locked out of my account and unable to amend or cancel my monthly payments because my card information has changed. This is VERY significant because if I can't access my account, my credit score will start to rise. I have used all of your suggestions:
I receive id mobile emails, so I know I'm using the right email.
Accessed every possible username and password combination
My last name, birthdate, and phone number are all entered correctly when I try to reset my password, yet the message "sorry something isn't quite right" still appears.
I need assistance logging into my account, otherwise this will be a major issue. Is there a method for me to verify my identity? I would ideally like to cancel now.
EDIT: I JUST SUCCESFULLY RESET MY PASSWORD AND IT’S STILL SAYING I HAVE THE WRONG PASSWORD!
Best answer by Mohammed
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