Ive put my new sim into my phone but its not letting me send messages or make calls, just saying not regitered to a network.
new sim
Userlevel 7
+7
Hi
Sorry to hear that you are having issues with the SIM.
Is this a new SIM for a new contract or a replacement SIM?
If it’s a replacement SIM card it will first need to be activated.
If it’s a new contract SIM card it should already be activated. Can you please test the SIM in a different handset and let us know if it works.
If you have the same issue we will need to get a new one sent.
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Kash
Its a rrplacment sim for a new contract, already activated.dont have another handset to try it in
Userlevel 8
+9
Doesn’t sound like the ‘new’ replacement SIM has been activated
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I have tried to activate it and it wont ,as i dsid it sats its already activated. Getting really annoyed now as i have a phone that is no use to me. Cant nake ir recieve calls, messages or use my mobile data. Customer service are non existent, i need this sorted or i will cancel my contract with id. Four days this has been going on now. Not happy
I have tried the sim card in another handset and it makes no diffrence. Getting really annoyed now
Userlevel 7
+4
Hi
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We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.Â
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To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Â
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Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview Â
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We’ll see you there.Â
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Tom
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