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old number not transferring to new ID sim - transfer date of 32nd may given which doesnt exist

  • 1 June 2023
  • 1 reply
  • 74 views
Luke Anderson
Rank

Hi

 

I got a new phone and ID pay monthly SIM on Tuesday. The man in Currys said he set the request to transfer my old number, and I also got a text saying ID were working on my request to transfer number. However, it's 2 days later now and nothing has changed yet, on the ID mobile app it also says my transfer day is 32nd May, which doesn't actually exist.

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Best answer by Tom 1 June 2023, 16:25

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Tom
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Userlevel 7
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Hi @Luke Anderson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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