I’ve tried to buy a new bundle or even just top up my pay as you go sim on the app and online. when doing this on the app i just get a white screen that says ‘please try again’
and when doing it online it says ‘oops looks like something went wrong please try again later’
i now have no data or ability to call and text anyone as my first bundle ran out. i need to know how to fix this issue so i am able to either buy a new bundle or top up my phone.
thank you
+4
Hi
I’d recommend double checking that all details in the iD Mobile app such as your name and address are all correct and match the bank account you’re using to top up/purchase a bundle.
Please use the address search feature when inputting your address.
Tom
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