Question

Payment taken but account still not active

  • 20 January 2021
  • 3 replies
  • 51 views
K
Rank

Hello my account got suspended but I’ve made a payment and my phone is still not working. I’m currently working from home and need my phone 

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3 replies

Mohsin
Rank
Userlevel 6
Badge +4

Hi @K Omar 

We are sorry to hear this. Have you tried speaking to our Live Chat | iD Mobile Network team? The team will be able to assist you with this.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Yes I have I was told to send a screenshot of the payment. When I spoke with the live chat agent I was told to wait 24hours it’s been 48 hours plus since then an I haven’t received a reply

Mohsin
Rank
Userlevel 6
Badge +4

Hi @K Omar 

We have sent you a Private Message to help with this. 

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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