Question

Phone contract card payment

  • 15 May 2023
  • 1 reply
  • 33 views
Aidan Hatcher
Rank

I’m trying to buy a new contract and it keeps saying “Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page.” I’ve written down the right information down over and over again and it’s buggin out please can you help me

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Aidan Hatcher 

 

Have you made sure it matches exactly character for character?

 

If you’re having issues ordering on the website it may be worth giving our sales team a call on 0207 1391 397 who can identify any issues with information.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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