Question

sim card not w

  • 26 December 2023
  • 4 replies
  • 32 views
Ella Roberts
Rank

I bought a SIM card for my son for Christmas. Have tried it in 3 unlocked iPhone devices and it doesn’t work in any of them. I have tried everything that has been advised (clean the sim, put into aeroplane mode, etc) and nothing! Any help would be appreciated 

4 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Ella Roberts 

 

I’m sorry to hear this, it may be worth picking up a replacement SIM card from your local Currys store and activating it at the link below.

 

https://my.idmobile.co.uk/ja/web/cpw/sim-swap

 

Alternatively, we can get in touch and have one sent out, however this may take longer.

 

Was this purchased online and picked up in store originally?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Ella Roberts
Rank

It was ordered online

Geluk
Rank
Userlevel 4
Badge

It was ordered online

So what?  Follow the suggestion.

Geluk
Tom
Rank
Userlevel 7
Badge +4

Hi @Ella Roberts 

 

Okay, have you been able to grab and activate a replacement SIM card from Currys?

 

If not, we can get in touch and have one sent out if you wish, please let us know.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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